Replacement Policy

Your satisfaction matters to us. While we don't offer change-of-mind returns, we've got you fully covered if anything arrives damaged or defective.

7-Day Replacement

We offer a 7-day replacement for any item that arrives damaged or defective. Simply reach out within 7 days of delivery and we'll make it right.

What You'll Need

To process a replacement, we'll need a clear photo or short video showing the damage or defect, along with your order number. This helps us resolve your request quickly.

Change-of-Mind Returns

Please note: we accept replacements for damaged or defective items only. We do not offer returns or refunds for change-of-mind purchases.

How to Request a Replacement

Email us at hello@smartliv.store with your order number and a photo or video of the issue. Our team will review and respond within 24 hours.