Frequently Asked Questions

How long does delivery take?

Orders are delivered within 5–15 working days across India. You'll receive a tracking link as soon as your order ships so you can follow it every step of the way.

Is Cash on Delivery (COD) available?

Currently we accept prepaid orders only (UPI, Cards, and Wallets) for fast, secure checkout. COD is coming soon!

What if my product arrives damaged?

We offer a 7-day replacement for any damaged or defective items. Just share a photo or short video of the issue and we'll sort it out quickly.

Do you offer returns for change of mind?

We accept replacements for damaged or defective items only. We do not offer change-of-mind returns at this time.

Are your products genuine?

Yes — absolutely. Every product is quality-checked before dispatch so you receive exactly what you ordered.

How do I track my order?

Once your order is dispatched, you'll receive a tracking link via email and/or WhatsApp.

Is my payment secure?

100%. We use Razorpay with bank-grade encryption to keep every transaction safe and secure.

How can I contact support?

Email us at hello@smartliv.store or message us on WhatsApp. We reply within 24 hours.